We’ve all experienced one of those demoralizing customer experiences—the cold-shouldered barista, the uninterested salesperson—that can ruin your day and ensure you’ll never step foot in a business again. That’s why we’re so excited to be working with Jeannie Walters, an undisputed expert of the customer experience.

Jeannie’s forthcoming book poses the 7 essential questions you need to build a Customer Experience habit that keeps your customers coming back.

You’ll be able to read Jeannie’s book in the Spring, but you can check out her valuable insights already by visiting her blog, following her Twitter, and watching her illuminating (and frequently hilarious) TEDx Talk about microinteractions—those small, but powerful, moments in the customer journey that are too often overlooked. (That talk, by the way, was rated one of Customer Thermometer’s Best TED Talks on Customer Retention Ideas.)

Jeannie is also one of Tenfold’s Top 40 Customer Success Influencers, and has been named one of the Top 5 Women Customer Experience Influencers by CloudCherry.

We’re so looking forward to helping Jeannie share her wisdom about creating happier customer experiences! After all, don’t we all like our lattes better when they’re served with a smile?