Service That Rocks
Create Unforgettable Experiences and Turn Customers into Fans
Rock Star Culture Starts with Mind-Searing Customer Experiences
How do you turn customers into raving fans? You start by giving them experiences they will never forget.
Whether you sell products or services, the only way to stand out is by treating your customers like rock’n’roll royalty—every single time they interact with your company. In Service That Rocks, author, speaker and service expert Jim Knight shows you how to begin by hiring people especially suited to your business, then giving them the training and permission they need to make your brand iconic.
Part of Knight’s Culture That Rocks series, Service That Rocks draws on examples from some of the world’s most recognizable big businesses, along with lesser-known but equally potent single-location entities, to reveal how, when exemplary service permeates your organization’s culture, it will transcend simply being transactional.
With edu-taining practical advice and actionable tips, Service That Rocks gives you the ultimate set list to avoid mediocrity and create service so memorable that it will transform your customers into devoted fans of the brand.
Reviews
“You’ll laugh. You’ll cry. And most importantly, you’ll change. Full of examples and achievable advice, Service That Rocks is the instruction manual for moving from mediocre to magnificent.”
“Jim Knight shows how engaged employees at companies that promote and value genuine amped-up service can create memorable experiences and customers for life. It’s just what we need today.”
“Jim Knight is a rock star writer and observer of talent like the many music agents and producers I work with on a regular basis. His unique observations of top talent become a textbook for the highest-level service in any industry. Like a concert that fires on all cylinders, Service That Rocks leaves a lasting memory that, well, really rocks!”
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“We all know the danger of producing sequels: they don’t always live up to the original. But in Service That Rocks, my good friend Jim Knight does what Hollywood often fails to do—he exceeds the standard previously set. Jim’s first book, Culture That Rocks, is easily one of my favorites in the organization-building space. In his third book, he goes deeper into customer service. Grab your highlighter because this one is filled with nuggets!”
“Florida’s hospitality industry lives and dies by the customer experience and the service we provide our guests. Jim Knight’s newest book, Service That Rocks, is the perfect business blueprint to help your establishment surpass guest expectations and keep them coming back for more. There are so many incredible takeaways in this book for employees and leaders alike; it is a must-read. Just like Jim, this book rocks!”
“In Service That Rocks, Jim Knight delivers practical insight, incredible stories and a game plan for delivering a brand experience that will keep customers coming back for more. This book is an entertaining read packed with actionable ideas to influence culture, inspire employees and deliver a service experience that surprises and delights every single time. When it comes to the future of customer experience, I learn from Jim, and if you care about your customers, I cannot recommend this book enough!”
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$18.95 CAD • $16.95 USD
Published October 4, 2022
Paperback, ebook